Commonly asked questions
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How are your candles made?
We care a lot about the quality of our products and we spent 4 years in testing to ensure that you're receiving something great. We have and will always make the candles individually and by hand. That's how we make sure the love goes into it! Additionally, all of our candles contain 100% soy wax, clean scent fragrance oils, and cotton wicks. We will continue to source the best ingredients we can find for you.
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How do I safely burn my candle and make sure it lasts longer?
- Each time you burn a new candle, you should trim the wick to 1/4" height.
- Leave the candle lit for up to 3 hours to avoid tunneling.
- Keep candles on a flat surface and away from drafts to ensure an even burn.
- Keep out of reach out children and pets.
- Do not burn for longer than 4 hours -- that just means it's time to light a different candle :-)
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How long does it take to receive my order?
- We understand that you're excited (and we are too)! Once your order is received, we'll get to work and make sure it's processed within 1-2 business days.
- And to add a little extra zing to the waiting game, we'll share the tracking info so you can watch your package make its grand journey to your doorstep!
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What if I have an issue with my order?
- We very much hope you will enjoy our products, but we will refund any product you are not happy with – provided it has not been used and is returned in its original condition (including packaging) within 14 days of receipt together with a note explaining the reason for the return. To make a return by mail, please contact us: support@spinayarncandleco.com
- If you receive a damaged or defective item, we will promptly send you a replacement or issue you a full refund. You will not be charged any additional shipping or handling fees for replacement of such damaged or defective shipments.
- If you should need further information regarding our return or exchange policy, please do not hesitate to contact us.
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What can I do with my leftover candle jars?
Once your candle has burned down to the end of it's life, you can:
- Remove the label by just peeling (we tested this to ensure that you can reuse the containers without the sticky mess). Also remember to remove the warning label on the bottom.
- Put candle into a 150 degree oven (or the warm setting) and dispose of the leftover wax.
- Remove the bottom of the wick and sticker from inside of the jar.
- Clean the inside and outside of the jar with rubbing alcohol and a paper towel or cloth to get rid of any residual wax. Dishwash for an extra good clean.
From there, your options are:
- Pot a small plant
- Store pens or coins
- Use it as a flower vase
- Store cotton balls or Q-tips
- And so much more!